Terms of Service

Terms of Service

THIS TERMS OF USE EXPLAINS HOW YOU AND OUR WEBSITE www.dubrovnik-croatia.com INTERACT WHEN USING THE SOFTWARE AND TECHNICAL SOLUTIONS

What we do for you

www.dubrovnik-croatia.com uses connected software from couple vendors.
On our subdomain visit.dubrovnik-croatia.com we use affiliate software from Travelpayouts website, which is owned by Go Travel Un Limited from Hong Kong.
In our webshop www.dubrovnik-croatia.com/shop we use affiliate software from Prinftul, a company registered in Latvia (EU), and Delaware, USA.
For our travel routes and things to do we use affiliate software from Viator website, a company also registered in Delaware, USA.

visit.dubrovnik-croatia.com

We use affiliate software by the company Go Travel Un Limited (a Hong Kong Corporation, and its subsidiaries, collectively referred to as Go Travel) which own and operate the website, https://www.travelpayouts.com, the mobile iOS&Android Travelpayouts software application and a number of web sites allowing you to search for airline tickets, hotel rooms and car rentals. We provide our websites and apps to all who wish to develop the travel industry on a “white-label” basis for the exclusive use by certain of their customers who register a Travelpayouts account with the “white-labelled” website (the “Website”) and/or “white-labelled” app (“App”).

These Terms of Use govern your use of our Websites, Apps and associated products and services (“Services”) whether you are a visitor or Our Partner (affiliate).

Every time you submit a search request, we contact a number of our partners – including, but not limited to, service providers, airlines, hotels, travel agencies [collectively referred to as Our Partners] – to provide us with a list of available options; then we sort out the results and present them to you. You can search, filter and browse the results until you find a suitable option and click on the corresponding record. At that time you are redirected to Our Partner and all your further interactions take place with them, not Go Travel.

We constantly update the web site, the way the information is presented and add/remove Partners appearing in the search results. We do it at our own discretion.

We offer the service on a personal non-commercial basis. Commercial use of the service is allowed when you sign up for our Affiliate Program.

We have tried to make things as clear as possible. But if you have any questions about these Terms of Use or our Services, please look at our Knowledge base or contact us at [email protected]

What we don’t do for you
We don’t sell tickets / bookings / etc. Our web site only allows you to search for travel products, but you pay directly to Our Partners on their web sites. Hence, if you have questions, suggestions or service inquiries, please forward them directly to Our Partner. All mentions of Our Partners, including their trademarks and logos, are made for information purposes only.

We don’t recommend any tickets / bookings over other tickets / bookings. We provide the comparison tool and the information we collect from Our Partners. All decisions are yours.

We don’t recommend one Partner over another Partner. Same reason as above.

What we don’t want you to do
If you’re under 13 – using the web site without your parent’s or guardian’s supervision.

Running automated search queries on our web site. This may affect the operation of our web site and make other users unhappy. This also includes spam and requests aimed at or likely to impair the performance and operation of the web site.

Using our trademarks, design elements, logos, content, articles, and other Intellectual Property. Our Intellectual Property is ours and we don’t grant you a license to use it for any purpose. An exception is made for journalists and bloggers – they are allowed to use the trade names and logos to identify Go Travel in their articles.

Misrepresent the nature of your relationship with Go Travel. You are not allowed to pretend to act on behalf of Go Travel in any capacity unless we explicitly authorize you to do so as our Affiliate Partner.

If you think we’ve done something wrong
Intellectual Property Infringement. If you think we’ve infringed on your Intellectual Property, please send us a detailed explanation to [email protected], and we’ll review it within the reasonable time frame.

Arbitration. You expressly give up your right to go the court (individually or as part of a class action) and agree that all matters will be settled by binding arbitration of a Hong Kong International Arbitration Centre.

Disclaimers
The travel search service is provided to you “as is” without any warranties, including fitness for purpose. It provides generic information that doesn’t take your specific requirements into consideration. All the ticket/booking information we display comes from our partners and we don’t validate it for accuracy, availability, applicability, compatibility with your needs or citizenship / visa status, etc.

We are not responsible for the validity of information outside of our control related to exchange rates, weather, time zones and time difference, travel time, etc. The information published in city guides may not be accurate and you use it at your own risk.

We disclaim any responsibility for any actions performed by you based on the information presented or implied on our web site.

Because we don’t sell anything (see above), we can’t guarantee the availability of tickets or bookings, or that the price given to us my Our Partners will be the same price you will pay.

We don’t guarantee that the price that will be displayed to you will contain ALL the charges and fees, including, but not limited to: airport charge, fuel surcharge, departure tax, checked baggage fee, credit card processing fee, etc.

We don’t guarantee your satisfaction with your flight or booking because the provisioning of service is beyond our control.

Theoretically, our web site may go down or become unresponsive for a short period of time. In the unlikely event of this happening, we are not responsible for any inconvenience you incur.

We may amend these Terms of Use from time to time to update them or make other changes we consider necessary and, therefore, you should check them for updates every time you use the Services. Your continued use of the Services signifies your acceptance of any revised Terms of Use or updated Services.

We also reserve the right to change, withdraw, suspend or discontinue the Services or the content provided or made available to you through the Services (or a part of them) at any time, temporarily or permanently, with or without notice. You agree that we are not liable to you or to any third party for any change, withdrawal, suspension or discontinuance to the Services and/or these Terms of Use.

Limitation of Liability
Because we don’t charge you for anything, to the maximum extent permitted by the law of your country, we disclaim any liability for any damages arising from your use of Go Travel’s web sites or from any aspect of your dealing with Our Partners.

Indemnification
You agree to indemnify Go Travel and its stakeholders against any claims, damages, losses, etc. brought by 3rd parties as a result of your misuse of the web sites, Go Travel’s or Our Partners’ Intellectual Property.

Miscellaneous
Your use of our web sites is governed by the laws of Hong Kong.

If any part of these Terms of Use is found to be illegal, invalid or unenforceable by any court or administrative body of competent jurisdiction, that provision will be severed with the remainder of these Terms of Use remaining in full force and effect.

These Terms of Use (and other documents referred to in them) represent the entire understanding between you and us concerning the viewing, accessing and use of the Services and Content and all prior promises, representations, understandings, arrangements, agreements are revoked.

If we fail to enforce any provision of these Terms of Use or fail to respond to a breach by you, it will not be considered a waiver. Any waiver of these Terms of Use must be made in writing and signed by us.

You and we agree that no agency, partnership, joint venture, or employment is created as a result of these Terms of Use (except to the extent otherwise agreed between us in writing) and you do not have any authority of any kind to bind us in any respect.

You may not assign or transfer these Terms of Use or any rights or obligations herein without our prior written consent. We have the right to assign these Terms of Use, and any of our rights or obligations herein without notice to you. These Terms of Use are binding upon each party and its respective successors, heirs, trustees, administrators, executors and permitted assigns.

www.dubrovnik-croatia.com/shop

Delivery


When will I get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-​8 business days
International: 10-20 business days


Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!


Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 

My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them. 
Pro tip: Package theft is on the rise—

If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be!
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at [email protected] with your order number.

f you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!

Orders

How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently! 

How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at [[email protected]].

I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at [email protected] within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.We’ll get back to you with a resolution as soon as possible!

Returns

What’s your return policy?
We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at [email protected]!

Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you. 

Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. 
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at [email protected] within a week after receiving your order. Include yourorder number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Viator partner website www.partner.viator.com/en/69272

Terms and conditions for our Viator affiliate programme can be read here: https://www.partner.viator.com/en/69272/terms-and-conditions